MobiriseF CHEN & N TENG trading as Diggy Dash is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, secure and dispose of your personal information when you visit our website, place an order, contact us, or interact with Diggy Dash.
We are committed to handling personal information responsibly and, where applicable, in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Personal information is information or an opinion that identifies, or could reasonably identify, an individual.
Examples of personal information we may collect include:
- full name
- email address
- phone number
- billing address
- shipping address
- order details
- delivery notes or order notes you choose to provide
- payment and transaction information
- customer support messages or enquiries
We do not collect customer account passwords or login details because our website does not currently provide customer accounts.
We do not knowingly collect personal information directly from children. Diggy Dash is a family board game, but purchases should be made by adults.
We collect personal information for the primary purpose of providing our products and services to you.
This includes using your personal information to:
- process and confirm orders
- accept payments through Stripe
- pack and ship orders
- provide order updates and customer support
- respond to enquiries
- manage refunds, returns, lost parcels, product defects or other support matters
- keep tax, accounting and business records
- prevent fraud, misuse or security issues
- improve our website, products and customer experience
- comply with legal, tax, accounting or regulatory obligations
We may also use your personal information for secondary purposes closely related to the primary purpose, where you would reasonably expect us to do so.
We do not automatically subscribe customers to marketing emails simply because they make a purchase. If we send marketing emails in future, we will do so where permitted and will provide a way to unsubscribe.
We may collect personal information when you:
- place an order through our website checkout process
- are redirected to Stripe to complete payment
- contact us by email
- provide delivery instructions or order notes
- request a refund, return, replacement or customer support
- purchase our product through a third-party marketplace, such as Amazon
- interact with our website
Where reasonable and practicable, we collect personal information directly from you. In some circumstances, we may receive information from third parties, such as Stripe, shipping providers or online marketplaces.
Payments for Diggy Dash are processed securely through Stripe.
When you continue to checkout, you may be asked to provide information such as your name, email address, phone number, billing address, shipping address and payment details.
We do not directly collect or store your full card details on our website.
Stripe may process your payment and transaction information in accordance with its own privacy policy and terms. We may receive order and transaction information from Stripe so that we can confirm your order, provide customer support, process refunds and ship your product.
We may disclose personal information to third parties where reasonably necessary to run our business, process your order, provide customer support, or comply with the law.
This may include disclosure to:
- Stripe for payment processing
- Australia Post, Aramex or other delivery providers for shipping
- Cloudflare for website hosting, security and performance
- Zoho Mail or another email provider for business email
- Wave or another accounting/bookkeeping provider for business records
- Amazon or another marketplace if you purchase through that platform
- professional advisers, such as accountants or legal advisers, if needed
- government, regulatory or law enforcement bodies where required or authorised by law
We may also disclose personal information where you consent to the disclosure, or where required or authorised by law.
Some third-party service providers may store or process information outside Australia.
Sensitive information has the meaning given in the Privacy Act 1988 (Cth) and may include information about a person’s health, racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record or other sensitive matters.
We do not usually collect sensitive information.
If we ever need to collect sensitive information, we will only do so where it is reasonably necessary, where you have consented, or where required or authorised by law.
Our website may use cookies or similar technologies to help the website function, keep it secure, understand website performance and improve the customer experience.
Our website may use Cloudflare services for hosting, security and performance.
We may use analytics or advertising tools in future, such as Google Analytics or Meta Pixel. If we do, those tools may collect information such as your device type, browser type, pages visited, approximate location, referral source and interactions with our website.
You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
- using secure third-party payment processing through Stripe
- using HTTPS website hosting
- limiting access to order information to people who need it
- using password protection and account security features where available
- using two-factor authentication where practical
- keeping business records in secure systems
- avoiding unnecessary collection of personal information
No method of internet transmission or electronic storage is completely secure, but we aim to use reasonable safeguards appropriate for a small online business.
We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy.
We may keep order, tax, accounting and business records for at least 5 years, or longer where required by law.
We may also keep information for as long as needed to manage refunds, returns, product issues, disputes, legal obligations or customer support matters.
When personal information is no longer needed, we will take reasonable steps to delete it, de-identify it or securely archive it where appropriate.
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date.
If you wish to access or correct your personal information, please contact us in writing using the contact details below.
We may need to verify your identity before responding to your request.
We will not charge a fee for making an access request, but we may charge a reasonable administrative fee for providing a copy of your personal information where permitted by law.
This Privacy Policy may change from time to time.
The latest version will be published on our website.
If you have any questions or complaints about this Privacy Policy or how we handle personal information, please contact us:
Diggy Dash
F CHEN & N TENG trading as Diggy Dash
Email: hello@diggydash.com.au
Website: www.diggydash.com.au
Mobirise